©2018 by Nidus Communication. Glasgow, UK

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When communication breaks down

Claire is an experienced and empathic mediator who helps all parties invovled in a conflict to make themselves heard and understand each other. 

 

If the relationship between healthcare professionals and patients and their families breaks down, this can have a significant emotional impact on all involved that can persist long after the clinical issues are resolved. 

Mediation is a voluntary,  non-adversarial process which focusses on creating a safe space for those involved in conflict to really hear each other and try to reach an agreement on how to move forward together.